Help Center
Get the support you need to track whale movements effectively
Getting Started
- Create an account or sign in to your existing account
- Set up your first whale alert by specifying your preferred blockchain and threshold
- Configure your notification preferences in your profile settings
- Monitor your dashboard for real-time whale movement alerts
- Upgrade your plan to access advanced features and higher limits
Frequently Asked Questions
What is a whale alert?
A whale alert is a notification triggered when a large cryptocurrency transaction occurs above a certain threshold. These movements often indicate significant market activity by major holders ('whales').
How do I set up notifications?
You can set up notifications in your profile settings. We support Telegram and Discord integrations for real-time alerts.
What blockchains do you support?
We currently support major blockchains including Ethereum, Bitcoin, and other popular networks. Check our plans page for a complete list of supported chains.
How often are alerts updated?
Our system monitors transactions in real-time, and alerts are sent immediately when a qualifying transaction is detected.
How does Premium cancellation work?
Premium users can cancel directly from their profile without contacting support. Premium access continues until the end of the current billing period. After that, premium-only alerts and Address Monitoring rules are paused. If you subscribe again, eligible paused alerts and Address Monitoring rules are reactivated.
Contact Support
Our support team is here to help you with any questions or issues you may have.